Article
Latest stories
Article
3 min read
Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
Article
Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
Article
3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Article
2 min read
Understaffed and extra busy? Here's how to keep your cool
There are going to be days when you dont have enough customer service staffing to meet…
Article
Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
Article
3 min read
Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
Article
1 min read
The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting…
Article
2 min read
Zendesk customization - best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
Article
8 min read
Customer lifetime value (CLV): What it is + how to calculate it
Customer lifetime value is how much a consumer will spend with your business over time. Learn how to calculate and increase this crucial metric in our guide.
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
Article
3 min read
We're connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
Article
Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
Article
7 min read
5 steps to setting better customer service goals
Finding the right balance for setting customer service goals is integral to the success of any team
Article
3 min read
Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Article
1 min read
Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.