Article
23 employee perks to empower your team
Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.
Latest stories
Article
1 min read
The customer experience jackpot: How Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Article
1 min read
Employee benefits: A guide for 2024
Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.
Article
1 min read
What is employee performance management? A complete guide
Learn how to improve employee retention, development, and productivity in your workplace by muscling up your employee performance management.
Article
2 min read
Workload analysis: Definition + step-by-step process
A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.