On-demand July 22, 2026Featured
AI Masterclass 2026 - North America
Two specialized tracks. One hands-on experience. Expert‑guided and hands‑on: assess agentic service readiness and build a practical plan to operate, govern, and improve AI in service. Start with the on‑demand keynote, then apply it in a live CX workshop, IT workshop, or both.
Watch now
On-demand September 10, 2026
Zendesk Deep Dive : A smarter way to build and maintain AI-ready knowledge
Build a knowledge base that is ready for AI. See how Knowledge Copilot identifies gaps, recommends articles, and helps keep content current. You’ll also learn how new connectors bring trusted content from tools like Google Drive and Dropbox into Zendesk, while the conversational help center makes it easier for customers to find answers. Join the live demo and Q&A to see these capabilities in action.
Watch nowDigital September 25, 2026
Can You Trust Your AI Agents? Building Trustworthy AI for Customer Service
AI agents can resolve requests, update accounts, and issue refunds, but what happens when they get something wrong? Join experts from IDC and Zendesk to learn how to evaluate AI agents, manage risk, and build the trust needed to use AI confidently with real customers, data, and business processes.
Register nowDigital September 30, 2026
Real Talk: AI for employee service, from pilot to impact
A live, unfiltered 45-minute panel and Q&A where IT and platform practitioners share the real story: what they built, what broke, what they’d do differently, and what the numbers actually look like about employee service.
Register now
.png)
