Skip to main content

Article


Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Latest stories

Article
2 min read

Workforce engagement management (WEM): An essential guide

Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.

Article
4 min read

The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article
1 min read

Quality assurance: An essential and definitional guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Article
7 min read

New integrations springing to life

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
1 min read

Quality monitoring: Crucial best practices

Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.

Article
7 min read

Customer experience manager: Role, skills, salary, and more

Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.

Article
4 min read

What's new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.