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4 min read
5 times virtual digital assistants should take the lead with customers
Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…
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4 min read
10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
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5 min read
The do’s and dont’s of connecting on LinkedIn
Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…
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1 min read
Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
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2 min read
5 reasons we fall in love with customer service
Customers fall in love with your support for many reasons: fast service, humor, and even the…
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4 min read
Turn complainers into brand advocates. Find the love.
Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…
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1 min read
Bright Ideas: Retail Customer Stories
What’s in store for the future of commerce? Transaction-based sales models have given way to a…
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4 min read
The "I’m leaving my job" email that won’t burn bridges
You aren't going to stay at your job forever. So when you do leave, what do…
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1 min read
Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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3 min read
How to woo a work wife
Having a work wife or a work husband can make your job more fun and less…
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4 min read
When the customer is wrong, make it right
No matter if the customer is wrong or right, a concerned customer should motivate you to…
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4 min read
Getting up close and personal with customers on Facebook Messenger
Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…
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2 min read
Phone support do's and don'ts
In the world of customer service, voice support still holds steady as a channel that customers…
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2 min read
Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
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1 min read
Don't let bad phone support get in the way of a good relationship
A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…
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5 min read
The best hold music since 'Careless Whisper'
Most companies' hold music is unlistenable. Here's how to make yours better.
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5 min read
Break the fourth wall to transform customer experience
By breaking the fourth wall, businesses can pull people close to the brand, its mission and…
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