Skip to main content

Article


Latest stories

Article
4 min read

5 times virtual digital assistants should take the lead with customers

Siri, Cortana, and other personal assistants have permeated our lives; every day we depend on them…

Article
4 min read

10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…

Article
5 min read

The do’s and dont’s of connecting on LinkedIn

Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…

Article
1 min read

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
2 min read

5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

Article
4 min read

Turn complainers into brand advocates. Find the love.

Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…

Article
1 min read

Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

Article
4 min read

The "I’m leaving my job" email that won’t burn bridges

You aren't going to stay at your job forever. So when you do leave, what do…

Article
1 min read

Tip of the week: Porting numbers into Zendesk Voice

For the best audio quality and overall Voice experience, we highly recommend that you port any…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
3 min read

How to woo a work wife

Having a work wife or a work husband can make your job more fun and less…

Article
4 min read

When the customer is wrong, make it right

No matter if the customer is wrong or right, a concerned customer should motivate you to…

Article
4 min read

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

Article
2 min read

Phone support do's and don'ts

In the world of customer service, voice support still holds steady as a channel that customers…

Article
2 min read

Talk it out: introducing Advanced Voice, our new phone support product

In a world where customer relationships can make or break your business, it’s important that your…

Article
1 min read

Don't let bad phone support get in the way of a good relationship

A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…

Article
5 min read

The best hold music since 'Careless Whisper'

Most companies' hold music is unlistenable. Here's how to make yours better.

Article
5 min read

Break the fourth wall to transform customer experience

By breaking the fourth wall, businesses can pull people close to the brand, its mission and…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.