2283 search results
What employees expect from HR—and how AI helps teams deliver
Employees have a clear vision of what’s required to do their best work—and that’s quick access…
Future of CX: Check in on our predictions for 2027 and beyond
If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…
WATCH: Avon masters the HR makeover with 98.4% employee satisfaction
For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…
People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
AI agentic workflows: The smarter AI that’s transforming CX
What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
Bridge the AI gap in HR: Why employee buy-in is key
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
Put a spring in your step with the latest integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
What is chatbot automation? + Benefits and features
What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…
Stay competitive: 3 AI investments CX trendsetters use to surge ahead
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
The AI advantage: How CX leaders are freed up to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
The key to better customer relationships? Human-centric AI
Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…
Think like a startup, scale like an enterprise: 3 AI-first approaches
Ask any successful founder how to scale a business and they’ll tell you one thing: embrace…
Fintech chatbots: The benefits and uses of AI agents in finance
What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…
The next wave of AI agents is here: Are you ready to implement it?
This is part 3 of our AI Readiness series, designed to help CX organizations prepare to…