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Employee service

Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.


3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

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1 min read

10 essential books and podcasts for IT leaders in 2025

These 10 essential resources, curated by our team of experts, will help you design better employee…

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1 min read

10 essential books for HR leaders in 2025

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

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An introduction to quality assurance for your support team

Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.

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What is total experience? Definition + strategies for success

A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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2 min read

Employee communication guide: 5 tips to improve it

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

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4 min read

A guide to support quality assurance in hospitality & travel

For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.

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5 min read

What is digital employee experience? The complete guide

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

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