AI and automation

From bots to intelligent workflows, see how AI is transforming business.

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

What is a fintech chatbot? A fintech chatbot is an AI-powered conversation tool that provides financial…

Customer expectations are higher than ever. They demand fast, seamless, and personalized support—24/7. Traditional customer service…

Earlier today at our annual company meeting, Zendesk announced an exciting strategic partnership with Local Measure,…

Over the last year, we have seen more change and innovation in the world of support…

Read the Zendesk Customer Experience Trends Report.

Unless you’ve been living under a rock these last couple of years, chances are you are…

Native speakers often bend the grammatical rules of their mother tongue. Their language (both spoken and…

A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…

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