AI and automation
From bots to intelligent workflows, see how AI is transforming business.
AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
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AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.
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4 min read
The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
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3 min read
Zendesk AI customers are building teams of super agents: 3 ways you can too
Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…
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5 min read
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
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2 min read
AI customer feedback analysis: A complete guide
Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.
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AI in HR: Top use cases and benefits
AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.
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1 min read
AI for customer success: Benefits + use cases
Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.
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