Skip to main content

Research and trends

Get expert insights based on our deep industry knowledge.


Agent copilots: The essential ingredient for AI success in 2025

A winning AI strategy starts with copilots. Our data shows that CX leaders successfully integrating AI…

Latest stories

Article
4 min read

Accelerate your CX in 2025: A 5-step AI readiness checklist

The organizations set to surge ahead in 2025 are those that took bold, early action to…

Article
4 min read

The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed

CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…

Article
3 min read

Zendesk AI customers are building teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Nucleus Research report: Zendesk vs. Freshworks

Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.

White Paper

2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

Article
4 min read

CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.