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How AI is transforming the economics of customer service
Customer expectations are higher than ever. They demand fast, seamless, and personalized support—24/7. Traditional customer service…
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Nucleus Research report: Zendesk vs. Freshworks
Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Article
4 min read
CX Trends 2025: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.
Infographic
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
6 min read
The hottest integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
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