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Building responsible AI for the next evolution of customer experiences
We know consumers want generative AI, however they also have some valid concerns. According to The…
Consumers want generative AI and know it will change their service experiences
Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…
Zendesk Head of AI on the promise and pitfalls of generative AI
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2
At Zendesk, we know that customers want honest feedback before they use a product or service.…
NRF 2023: The time is now for retailers to drive more immersive experiences
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 1
The last several years have brought about not only constant change, but immense change – this…
Zendesk enhances partnerships with Slack and Zoom
The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…
No and low code technology is revolutionizing software development
Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…
New Zendesk app powers CX agents on the go
With 62% of customers willing to switch to a competitor if they do not get the…
Turning AI into purposeful platforms for customers
Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…
The New Dynamic Duo: How CX and Product Can Double Growth
Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…
Zendesk for Employee Experience: applying CX strategies for better internal support
As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…
New State of Sales research reveals key factors that boost connection between teams
Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…
Welcome to the age of conversation
For the first time in over two years, Zendesk welcomed employees, customers and partners back to…
Announcing the 2022 Zendesk Startup CX Awards Winners
Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…
Alliants and Zendesk: Empowering companies and customers to create connections
Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…
Building the best customer experiences with Facebook and Zendesk
At Zendesk, we’re big believers in the power of messaging to keep people together. While the…