CX Innovation

Latest stories

Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…

Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…

Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…

At Zendesk, we know that customers want honest feedback before they use a product or service.…

Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…

The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…

The last several years have brought about not only constant change, but immense change – this…

The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…

Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…

With 62% of customers willing to switch to a competitor if they do not get the…

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

For the first time in over two years, Zendesk welcomed employees, customers and partners back to…

Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…

Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…

At Zendesk, we’re big believers in the power of messaging to keep people together. While the…