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Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural…
Zendesk Appoints Craig Flower as Chief Operating Officer
Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve…
Zendesk Acquires Unleash to Enhance AI-first Employee Service Business
Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner…
Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform
Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of…
Zendesk Completes Acquisition of Local Measure
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of…
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement…
Speakers announced for Zendesk Relate
In anticipation of Zendesk Relate, the company’s annual customer conference, the initial mainstage speakers have been…