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Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
New Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing help enterprises deliver more connected service…
Zendesk Completes Acquisition of Forethought
Zendesk today announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk…
Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural…
Zendesk Appoints Craig Flower as Chief Operating Officer
Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve…
Zendesk Acquires Unleash to Enhance AI-first Employee Service Business
Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner…
Zendesk Announces Acquisition of HyperArc, Ushering in Next-Generation, GenAI-Powered Analytics Platform
Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of…
Zendesk Completes Acquisition of Local Measure
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of…