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AI-augmented work is here and it’s making the employee experience better, says Zendesk report
Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…
RELATE 2024: Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…
AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal…
Partner Awards 2023: Winners help Zendesk deliver exceptional CX
Zendesk has announced the winners of its annual Partner Awards, honoring the best Go-to-Market (GTM) and…
Zendesk leaders and customers share predictions on AI, customer experience, data privacy and security
The accelerated adoption of AI and the massive explosion of generative AI (hello, ChatGPT!) shook up…
Zendesk Appoints Craig Flower as Chief Information Officer
Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…
IT leaders all in on AI to improve employee and customer experiences
After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…
Zendesk AI helps businesses deliver exceptional employee experiences
Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…
Zendesk CTO on how businesses can use AI to differentiate customer service
Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…
Customer Spotlight: Building trust in the age of AI
The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…
Customer Spotlight: AI’s Impact on Modern Self-Service
The data continues to prove that customers prefer to self-serve (being able to check in for…
4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…