Zendesk Unveils the New Face of Customer Service

September 12, 2012

Receives $60 million in fresh funding to fuel customer service revolution, accelerate technology innovation and continue global expansion.

SAN FRANCISCO, CA – September 12, 2012 –- Zendesk today announced the next generation of its cloud-based customer service platform, setting a new standard in the consumerization of enterprise software. The new Zendesk has been rebuilt from the ground up with a sleek interface touting a new set of innovative features and a visionary application framework, known as Zendesk Apps, that will help companies make customer service the center of their business. It is also the largest deploy to date on Ember, an emerging, cutting-edge JavaScript development framework for building groundbreaking web applications.

In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank and the company’s existing venture capital investors, Charles River Ventures, Benchmark Capital and Matrix Partners.

“Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service,” said Zendesk founder and CEO Mikkel Svane. “Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today’s consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based. Zendesk is extremely well positioned to lead this market, and the new funding will make Zendesk, the new face of customer service, a globally recognizable brand.”

Zendesk’’s stunning new interface, mirroring the best of social media and consumer application single-page design, helps businesses interact with their customers in a familiar, conversational way, without sacrificing scalability or automation.

Customers today communicate much differently than customers did just two years ago, and the new Zendesk seamlessly integrates communication channels such as live chat, social media, online communities, with email and phone support into a single interface.

Zendesk Apps, a new innovative application framework, allows an organization to extend Zendesk’s functionality with internal and third-party systems, making it easy for customer service to complement and integrate with a company’s other business critical applications.

“We have been a leader in applying ideas born and nurtured in the consumer space to enterprise software,” said Adrian McDermott, Zendesk’s Senior Vice President of Engineering and Product Development. “Zendesk sees itself as a company that takes difficult business practices and makes them easy to understand and use within a beautiful product, enabling companies to give great customer service.”

About Zendesk

Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees.

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