Zendesk Partners with Microsoft to Deliver Holistic View of Customers, From Sales to Support, Using Microsoft Dynamics CRM 2011

May 22, 2012

SAN FRANCISCO, CA – May 22, 2012 -– Zendesk, the proven cloud-based help desk software provider, today announced the two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with online versions of Microsoft Dynamics CRM 2011.

Zendesk for Microsoft Dynamics CRM provides a two-way integration with new functionality that gives organizations a faster, holistic, and more accurate view of their customers, from sales to support, from within a single system. Because Microsoft Dynamics CRM and Zendesk customer views are available via both platforms, organizations can choose their preferred platform, making it easier than ever to stay up to date with all customer interactions.

Sales and support organizations are the cornerstone of any company. Zendesk for Microsoft Dynamics CRM helps these teams work together seamlessly to nurture new sales leads, convert leads into customers, and maintain healthy customer relationships that drive future sales.

“Zendesk for Microsoft Dynamics CRM provides organizations a way to give the personalized experience customers want by allowing every employee who is in contact with a customer — from a sales rep to a support agent — to quickly see every interaction the customer has had with the company,” said Zack Urlocker, Zendesk’s COO.

“Customers are a company’s most important assets,” said Craig Dewar, Director of Product Management for Microsoft Dynamics CRM at Microsoft. “With Zendesk for Microsoft Dynamics CRM, users can now get a 360-degree customer view, from sales to support. The ability to track customer issues in a single view leads to quick resolution time and more satisfied customers.”

“The Zendesk for Microsoft Dynamics CRM 2011 integration funnels critical sales and support information into a single view–allowing us to respond to our customers faster and smarter and improve our levels of customer service,” said Iain Dalgarno, Sales and Marketing Manager, Scorpio Software Services.

Zendesk for Microsoft Dynamics CRM continues to expand the company’s customer relationship management (CRM) strategy. It joins a long list of more than 90 integrations, including every modern CRM system.

About Zendesk

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 25,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.