Zendesk Helps RightNow Customers Move into the 21st Century with New Migration Program

December 1, 2011

SAN FRANCISCO, CA– – December 1, 2011 – Zendesk, the proven cloud-based help desk software provider, today introduced its Fast Track Migration Program, a new offering that provides a quick and easy way to migrate to its help desk solution from the RightNow Customer Experience Suite. Through the end of 2011, special discounted pricing is available on Zendesk software. The introduction of this program follows Oracle Corporation’s recent announcement of its intent to acquire RightNow Technologies.

“RightNow customers realize that they have been trapped in an expensive, outdated solution,” said Mikkel Svane, Zendesk’s CEO. “In this day and age it is surprising to see software that is limited to only the Windows platform with no availability through native mobile applications. Modern businesses require 21st Century tools to deliver superior customer service. That’s why they’re moving from RightNow to Zendesk.”

“At Box, customer service is our top priority. Previously, we found ourselves hampered by a legacy tool that was not integrated with other key business systems, was too difficult to customize and maintain, and was, frankly, just too expensive,” said Jon Herstein, Box’s Vice President of Customer Success. “With Zendesk, we now have a solution that is flexible, cost-effective, and is loved by our customers and support team.”

More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, already trust Zendesk with their most valuable assets: their customers, partners, and employees. The Fast Track Migration Program brings together migration best practices and tools, professional services, and free training to make the desired move to Zendesk fast, easy, and painless.

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  The Zendesk Fast Track Migration Program for RightNow includes:Free Help Desk Health Check – Zendesk’s support experts will analyze the health of your current help desk based on the company’s Top 10 Metrics methodology.

• Innovative Migration Methodology – The Zendesk Migration Team has developed a migration tools and methodologies system to help accelerate and automate the transition to Zendesk.

• Free Zendesk 101 Bootcamp – New customers will receive a free seat in this introductory Zendesk course that includes information on key features and best practices from the experts.

Learn more at http://www.zendesk.com/migration.

About Zendesk

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners.

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