Zendesk Enriches Customer Relationships from Sales to Support with New Salesforce Integration

December 7, 2010

SAN FRANCISCO, CA – December 7, 2010 – Zendesk, a web-based customer support software, today at Dreamforce 2010 announced a new generation of its integration with Salesforce CRM at Dreamforce. Now, companies can gain a more holistic view of their customers, from sales to support. Salesforce and Zendesk data views are available via both platforms, empowering support agents with detailed, customizable Salesforce information and sales and marketing teams with up-to-the-minute customer support and engagement information from their help desk.

“Zendesk for Salesforce is the most popular integration among our customers,” said Maksim Ovsyannikov, vice president of product management at Zendesk. “Customer support is often where important customer relationships are built. Having relevant and actionable Zendesk ticket and Salesforce CRM data in a unified view allows you to significantly strengthen and enhance these important relationships.”

Zendesk for Salesforce provides two-way integration with new functionality that includes:

• Access Salesforce data from Zendesk – View Salesforce CRM information in a customer profile directly in Zendesk. Customize Salesforce attributes shown in Zendesk user profiles.
• Access Zendesk data from Salesforce – View Zendesk tickets directly from Salesforce, and filter them by status, priority and type. Update and create Zendesk tickets within the Salesforce platform.
• Push Zendesk tickets into Salesforce cases – Report on consolidated Salesforce cases and Zendesk ticket data, and tap into Salesforce’s advanced analytics to make intelligent business decisions.
• Available in AppExchange – Search and download Zendesk for Salesforce directly from AppExchange.

“Zendesk and Salesforce are our most critical tools for finding and keeping customers,” said Dave Hannan, director of application engineering at Panopto. “Now with this enhanced integration, every department has a clearer understanding of where we stand in real-time with clients. In addition, we can create reports that reflect customer status across the company.”

For more information and to download from AppExchange, visit www.zendesk.com/salesforce.

About Zendesk

Zendesk is a leading provider of web-based help desk software that is reinventing how companies engage with their customers. The company serves more than 5,000 businesses large and small, including Groupon, MSNBC, Twitter and Rackspace Cloud. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer support. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

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