New Mobile Customer Portal Enables Businesses to Offer Improved Self-Support Anytime, Anywhere for Their Customers

August 28, 2012

Helping More than 20,000 Businesses Bring Their Knowledge Base and Support Communities to the Mobile Web

SAN FRANCISCO, CA – August 28, 2012 – Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization’s help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone.

With more than 87% of the world’s population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using smartphones more than any other devices to access the web. Responding to this trend, Zendesk’s new mobile customer portal has, overnight, enabled its more than 20,000 customers to extend their current web-based help centers to the mobile web.

The new portal introduces a beautiful and simple interface that is incredibly easy to brand and is available in more than 40 languages. Supporting Single Sign-On via Google and Facebook, consumers can easily find the information and content to resolve their issues without ever having to interact with a customer service representative. It also fosters collaboration between other customers, allowing them to share tips, tricks, and other information, all through their mobile interface. The new interface gives consumers direct insight into the history and status of all requests they’ve ever submitted, and the ability to update their support requests if necessary.

“Customers can use their phone to go onto Twitter or Facebook to complain about the service they’ve received, but not necessarily to get the help they immediately need,” said Zendesk CEO Mikkel Svane. “Our new mobile customer portal resolves this dilemma by offering a smooth, user-friendly, and effective self-service customer experience. With the new mobile customer portal, we have empowered the more than 20,000 businesses that use Zendesk to engage their more than 100 million customers in a way that fits the lifestyle of consumers today.”

“Mobile support has increased in importance as more and more traffic becomes mobile,” said Aaron Franklin, Community Specialist, Pinterest. “Zendesk’s new design has made it easy for us to extend our support experience to all devices. No matter how they’re accessing Pinterest, pinners can review known issues, search and navigate knowledge base content, and submit requests for assistance.”

To learn more about Zendesk’s mobile customer support portal and self-service features, please go to http://www.zendesk.com/self-service.

About Zendesk

Zendesk is the leading provider of proven, cloud-based customer service software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 20,000 Zendesk customers, including Gilt Groupe, Box, and Disney, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.

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