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Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders
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Zendesk 2022 Global Impact Report highlights growth in philanthropy, workplace culture and sustainability
Today, we released our fourth annual Global Impact Report, which shows the decisive actions we took…
Zendesk adds OpenAI integration to expand AI-powered customer experiences
Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…
Building responsible AI for the next evolution of customer experiences
We know consumers want generative AI, however they also have some valid concerns. According to The…
Zendesk Tech Summit 2023: Working together to build better products and services for customers
More than 1,800 Zendeskians from across our global Product Development organization gathered recently to attend the…
Consumers want generative AI and know it will change their service experiences
Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…
Zendesk Head of AI on the promise and pitfalls of generative AI
Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…
Our Commitment to Pay Equity
At Zendesk, pay equity is a priority. One of the key components to achieving pay equity…
Zendesk appoints Julie Swinney as CFO
Today, Zendesk announced the appointment of Julie Swinney as Chief Financial Officer. She joined Zendesk in…
Zendesk enhances conversational experiences with proactive messages
In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…
Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles
Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…
Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2
At Zendesk, we know that customers want honest feedback before they use a product or service.…
NRF 2023: The time is now for retailers to drive more immersive experiences
Earlier this year, our Zendesk team traveled to New York to attend retail’s most important conference,…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 2
The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…
Zendesk CTO deep dives into 2023 CX Trends Report - Part 1
The last several years have brought about not only constant change, but immense change – this…
Our newest climate commitment: Zendesk joins $1B initiative for carbon removal
Zendesk is joining a leading climate initiative called Frontier to commit to accelerating and scaling permanent…
Zendesk Partner Awards: Celebrating our 2022 Winners
Today, we announced our annual Partner Awards, which showcases leading businesses around the world who demonstrate…
Zendesk delivers on carbon neutrality to customers and employees
As of the close of 2022, Zendesk delivered a carbon neutral product to our customers, and…
Zendesk named to Newsweek’s 2023 list of Most Responsible Companies
Zendesk has been honored among Newsweek magazine’s 2023 Most Responsible Companies. The award is given to…
Meet the leader behind our Global Veterans Network
Employee Communities (ECs) have always played a critical role in building the culture at Zendesk, and…
Zendesk enhances partnerships with Slack and Zoom
The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…
Press releases
November 20, 2024
Zendesk 2025 CX Trends Report: Human-Centric AI Drives LoyaltyNovember 11, 2024
Zendesk Launches Flexible Pricing for Customized AI JourneysOctober 9, 2024
Zendesk builds on complete service solution to strengthen partnership between humans and AIJune 20, 2024
Zendesk launches venture fund to fuel AI startups
