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Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders
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Customer Spotlight: Building trust in the age of AI
The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…
Customer Spotlight: AI’s Impact on Modern Self-Service
The data continues to prove that customers prefer to self-serve (being able to check in for…
4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years
A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…
The newest customer experience frontier: Meta’s Threads
With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…
Zendesk recognized as a "Best Place to Work for Disability Inclusion" by 2023 Disability Equality Index®
Zendesk is committed to creating an inclusive workplace and thoughtful technology so that everyone feels empowered…
Zendesk Appoints Kelly Waldher as its new Chief Marketing Officer
Zendesk announced today it has appointed Kelly Waldher as its new Chief Marketing Officer. Waldher joins…
Meet our new Chief Trust & Security Officer
At Zendesk, we prioritize the protection of our data and maintaining the highest security standards across…
Zendesk CTO on harnessing the power of AI for customer-centric cost control
Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…
Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences
In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
SAN FRANCISCO – June 22, 2023 – Zendesk, Inc., today announced its completed acquisition of Tymeshift,…
Zendesk Head of AI on the current value add of generative AI and future applications for CX
A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…
Supporting World Refugee Day 2023
Today, over 100 million people are forcibly displaced, a number that has doubled in the past…
Zendesk Workforce Reduction
Earlier today, Zendesk CEO Tom Eggemeier sent the following note to Zendesk employees. All, this is…
Zendesk ranks in top 10 of USA Today’s Climate Leaders
Zendesk has been honored in USA Today’s America’s Climate Leaders, ranking at 8th on its inaugural…
Our climate commitment: Zendesk signs its first offtake agreement to scale carbon removal technology
Zendesk has made a significant step towards a more sustainable future by signing our first carbon…
ZENDESK RELATE 2023: Zendesk CEO Tom Eggemeier on how intelligent CX will transform businesses
Today I addressed more than 30,000 customers, partners and Zendesk users who attended or tuned into…
ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…
ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…
ZENDESK RELATE 2023: The story of our freshhhh new look and feel
Zendesk began as a start-up dream shared by three friends in Copenhagen. Their ambition was to…
ZENDESK RELATE 2023: The stage is set for the most innovative Zendesk Relate yet
The agenda for Zendesk Relate, the year’s most anticipated annual CX event where industry leaders hear…
Press releases
November 20, 2024
Zendesk 2025 CX Trends Report: Human-Centric AI Drives LoyaltyNovember 11, 2024
Zendesk Launches Flexible Pricing for Customized AI JourneysOctober 9, 2024
Zendesk builds on complete service solution to strengthen partnership between humans and AIJune 20, 2024
Zendesk launches venture fund to fuel AI startups
