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Zendesk 2025 CX Trends Report: Human-Centric AI Drives Loyalty
AI-powered personalization, loyalty and human-like interactions redefine success for CX leaders
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Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Agents
Zendesk, the company providing the most complete AI solution for CX on the market, is at…
Zendesk launches Relay to deliver proactive bulk messaging
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today…
Zendesk Appoints Lila Tretikov to Board of Directors
Zendesk, the company providing the most complete AI solution for CX on the market, today announced…
AI charts bold new course for CX
Zendesk today released its Future of AI-powered CX report, forecasting a radical overhaul of the customer…
Zendesk Head of AI and customers weigh in on how AI redefines the role of customer service agents
AI is revolutionizing customer service, with advanced AI agents evolving from simple bots into proactive, sophisticated…
Zendesk CTO takes the stage at VentureBeat Transform 2024
Today at VentureBeat Transform 2024, Zendesk joined an impressive speaker lineup of leading industry executives from…
Zendesk Head of AI on unlocking the power of AI
Zendesk recently hosted a panel discussion, uniting tech industry experts to shed light on effective AI…
Q&A with Zendesk Chief Technology Officers
Customer experience (CX) has undergone a significant evolution in recent decades as a result of technological…
Zendesk launches venture fund to fuel AI startups
SAN FRANCISCO and LONDON – June 20, 2024 – Zendesk, the company providing the most complete…
Supporting World Environment Day: Zendesk launches first Supplier Sustainability Guide
At Zendesk, we believe a collective approach is essential to forge a low carbon future for…
Zendesk welcomes Chris Donato as President of Sales and Field Engineering
Zendesk announced today it has appointed Chris Donato as its new President of Global Sales and…
Zendesk honored for social impact and crisis response initiatives
Zendesk and Tech for Good partner, The International Rescue Committee’s (IRC), have won two Engage for…
Zendesk Rolls Out OpenAI's GPT-4o, Enhancing AI-Powered Customer Interactions
At Zendesk we are committed to providing the best Generative AI experiences to our customers, and…
AI-augmented work is here and it’s making the employee experience better, says Zendesk report
Zendesk today released its annual Employee Experience (EX) Trends Report, signaling a consensus among businesses that…
Zendesk 2023 Global Impact Report: Our commitment to social responsibility and environmental sustainability
Today we unveiled our annual Global Impact Report, chronicling our continued commitment to corporate responsibility in…
RELATE 2024: Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences
SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…
RELATE 2024: Zendesk unveils the industry’s most complete service solution for the AI era
SAN FRANCISCO and LAS VEGAS – April 16, 2024 – Today at its Relate global conference,…
Zendesk releases first Climate Risk Report
Zendesk has released its first-ever Climate Risk Report. The report provides a clear view of the…
Zendesk appoints Shana Simmons as Chief Legal Officer
Zendesk today announced Shana Simmons has joined the company as its Chief Legal Officer. Simmons will…
Online platform powered by Zendesk receives first-ever European Prize for Humanitarian Innovation
Zendesk Tech for Good partner, The International Rescue Committee’s Signpost Project, has won the inaugural European…
Press releases
November 20, 2024
Zendesk 2025 CX Trends Report: Human-Centric AI Drives LoyaltyNovember 11, 2024
Zendesk Launches Flexible Pricing for Customized AI JourneysOctober 9, 2024
Zendesk builds on complete service solution to strengthen partnership between humans and AIJune 20, 2024
Zendesk launches venture fund to fuel AI startups
