The agenda for Zendesk Relate, the year’s most anticipated annual CX event where industry leaders hear from experts about some of the latest innovations in intelligent CX, is now live. As well as featuring announcements about new exciting AI capabilities, the content will showcase how Zendesk is continuing to help businesses deliver rich and powerful customer experiences through seamless conversations, adaptable agent workspaces, better employee experiences, data security, and more.
Speakers from brands known for their best-in-class CX operations will also share how Zendesk has helped transform their business and unlock tangible value, including:
- Wilson Nieves, Senior Vice President, Customer Experience, Citizen Watch
- Dale McCrory, Vice President, Automotive Commerce Product & Engineering, Cox Automotive
- Kevin Barry, Vice President, Global Technical Services & Support, Degreed
- Danielle Evans, Vice President and Chief Information Officer, Honeywell International
- Liam Nicoll, Product Lead, International Rescue Committee
- Mónica Obando Medina, Senior Human Resources Manager, Latam Airlines
- Ian Hunt, Director of Customer Services, Liberty London
- Alice Curry, Vice President, Member Services, Match Group
- William J. Abrams, Division President, Distributed Products Division, Medline Industries, LP
- Rapha Fontes, Senior Vice President, Customer Operations, Squarespace
Zendesk interim CEO Tom Eggemeier will deliver the keynote alongside CTO Adrian McDermott, who will share a deep dive into the future of CX, and global product leaders Cristina Fonseca and Paxton Cooper will unveil the company’s latest product developments. The rest of the agenda features break-out workshops and activations, including expert panel discussions on how consumers expect AI to transform customer service, the latest emerging trends, and embracing a customer obsessed mindset.
Closing out the event, Forbes Most Influential CMO, author and entrepreneur, Bozoma Saint John, will share her perspective on how creating personalized customer experiences, building brand loyalty, and blending EQ and IQ for effective leadership is paramount in today’s hotly contested world for customers’ attention.
“We are paving the way for the future of intelligent CX, and Zendesk Relate gives our customers and partners wherever they are in the world the opportunity to be the first to join us on this exciting journey,” said Scott Morris, Acting Chief Marketing Officer, Zendesk. “However, one of attendees’ biggest highlights are the connections they get to form and foster, whether they attend virtually or in person, which they tell us helps them unlock the intrinsic value of being a Zendesk customer as they get to share how technology and innovation is transforming their customer experiences. After all, this is the true definition of Relate and it’s incredibly powerful to see it come to life year after year.”
Following on from last year’s hugely successful digital-first format, Zendesk Relate is a free, global event with five broadcasts in 24 hours. Two broadcasts will include bonus content delivered in Portuguese and Spanish. Nominations are also open to register for the exclusive in-person event tailored to executives and senior leaders, hosted at San Francisco’s Building 12 at Pier 70.
To find out more, visit www.zendeskrelate.com.
