Article
Latest stories
Article
11 min read
How to start a sales career (and why you should)
Considering a sales career? Sales professionals weigh in about the perks of the job and share the biggest lessons they’ve learned along the way.
Article
11 min read
Ticket escalation: What it is + 8 ways to manage it
Proper ticket escalation is key to solving customer issues promptly. Learn how it works and why a dedicated escalation process is important for your business.
Article
3 min read
Tiers for fears: Is tiered support for you?
If you’re a business with consistently growing customer base and ticket volume, it might be time…
Article
3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…
Article
4 min read
5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article
4 min read
How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
Article
2 min read
Outbound team: Welcome to the Zendesk family
We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…
Article
8 min read
What is the follow-the-sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
Article
3 min read
How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
Article
2 min read
3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
Article
10 min read
15 tips for working across time zones
Working across time zones can be tricky. Here are some tips to make it easier.
Article
1 min read
Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
Article
3 min read
Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
Article
1 min read
Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article
Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Article
1 min read
Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.