Skip to main content

Article


Latest stories

Article
6 min read

Office politics: players gonna play and haters gonna hate

Every company has office politics. But some companies and some employees know how to use office…

Article
15 min read

Working moms need a new F-word: flexibility

No matter the advancements we make in technology, workplace policies, and legislation, it can still be…

Article
4 min read

FAQ-page design: Be savvy about self-service

With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.

Article
11 min read

There's a fresh dad in the cubicle near you

New moms usually get all the attention. Flowers, baby showers, and time off from work. But…

Article
2 min read

Machine learning: a new potential in customer service

Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning

Article
1 min read

How video can enhance self-service

The human brain processes video at astounding speeds. Try using it in your support pages.

Article
6 min read

Optimize your customer service training

Correctly investing in customer service training not only ensures that customers receive the best possible service,…

Article
9 min read

Why you need a sister wife in the workplace

No matter where you are located, or what company you work for, a work sister wife…

Article
3 min read

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

Article
4 min read

Are proactive chat scripts the answer?

How your agents handle the delicate back and forth of a live chat conversation matters. Some…

Article
3 min read

Deliver a seamless online customer experience

In this post, we’ll share how you can stand out from the crowd with a better…

Article
2 min read

How AI is shaping the latest customer support trends

With the growing vigilance of how trends are being affected by automation, we've noted a few…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Let customers choose your business hours

So how do you pull off delivering 24/7 business hours? By being smart humans and using…

Article
1 min read

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

Article
12 min read

Customer experience strategy: A step-by-step guide

Build a customer experience strategy to consistently create positive experiences that resonate with your audience.

Article
3 min read

Raise your ticket deflection ratio with smart self-service

It's time to demystify ticket deflection and improve your deflection ratio

Article
6 min read

A comprehensive guide to customer service SLAs (+ 3 free templates)

Here’s how and why you should create service level agreements.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.