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Deliver a seamless online customer experience
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How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
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Let customers choose your business hours
So how do you pull off delivering 24/7 business hours? By being smart humans and using…
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Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
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Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
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Raise your ticket deflection ratio with smart self-service
It's time to demystify ticket deflection and improve your deflection ratio
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A comprehensive guide to customer service SLAs (+ 3 free templates)
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Customer success: A guide to what it is and why it matters
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
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3 Results of bad customer service
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The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
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What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
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6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
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Increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can…
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Setup your agents and end-users for success with Chat
You’ve made the important step of deciding to implement a new Chat channel, but now what?…
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Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
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Ticket deflection: Enhance your self-service with AI
Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.
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When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
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