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6 min read
4 tips to develop your new sales territory
Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.
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8 min read
How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
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4 min read
Scaling real-time communication
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
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Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
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4 min read
How Allbirds’ customer service is taking flight
Allbirds partnered with Zendesk for their customer service software when they first launched
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2 min read
Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
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14 min read
Customer service ROI: How to measure and improve it
Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
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3 min read
Transforming your customer service in 4 steps
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
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6 min read
Begging the question, beating the straw man, and other non-sequitur nonsense
If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…
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2 min read
How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
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8 min read
Selfish or selective? 6 ways Millennials are changing charitable giving.
Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…
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5 min read
4 tips for creating the ultimate sales follow up strategy
Don't let daily stumbling blocks like a messy CRM, poor lead quality, and lack of personal connections prevent sales follow up success. Instead, unlock some truly powerful follow ups with these tips.
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3 min read
Knowledge is power—the many knowledge management system benefits
Learn about the many knowledge management system benefits
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6 min read
Inside a hotel room: tips for excellent customer service
Hospitality customer service is a niche that can help every industry. From retail to technology, these…
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8 min read
“Don’t react, respond” and other work conflict resolutions
Don't react, respond. Those are hard words to live by when you are in a conflict…
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4 min read
The art of business analysis in customer support
Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…
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4 min read
Why activity metrics are killing your sales
Just like data can drastically improve your sales, focusing on the wrong data points and metrics can absolutely kill your business. One type of metric that is commonly misused to the detriment of sales teams is activity metrics.
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