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6 min read

4 tips to develop your new sales territory

Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.

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8 min read

How to get feedback from customers: 8 best ways

Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.

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4 min read

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

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Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

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4 min read

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

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2 min read

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

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14 min read

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

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3 min read

Transforming your customer service in 4 steps

What are the keys to transforming your customer service operation? It could be the literal million-dollar question.

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6 min read

Begging the question, beating the straw man, and other non-sequitur nonsense

If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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2 min read

How will artificial intelligence assist customer service agents?

New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers

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8 min read

Selfish or selective? 6 ways Millennials are changing charitable giving.

Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…

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5 min read

4 tips for creating the ultimate sales follow up strategy

Don't let daily stumbling blocks like a messy CRM, poor lead quality, and lack of personal connections prevent sales follow up success. Instead, unlock some truly powerful follow ups with these tips.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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3 min read

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

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6 min read

Inside a hotel room: tips for excellent customer service

Hospitality customer service is a niche that can help every industry. From retail to technology, these…

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8 min read

“Don’t react, respond” and other work conflict resolutions

Don't react, respond. Those are hard words to live by when you are in a conflict…

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4 min read

The art of business analysis in customer support

Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…

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4 min read

Why activity metrics are killing your sales

Just like data can drastically improve your sales, focusing on the wrong data points and metrics can absolutely kill your business. One type of metric that is commonly misused to the detriment of sales teams is activity metrics.

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