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How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
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Let customers choose your business hours
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Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
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Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
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Raise your ticket deflection ratio with smart self-service
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A comprehensive guide to customer service SLAs (+ 3 free templates)
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Customer success: A guide to what it is and why it matters
Customer success is all about ensuring buyers reach their goals. Create a customer success strategy to increase retention and help your business thrive.
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3 Results of bad customer service
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The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
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What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
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6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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Increase conversions with chat
While adding a live chat channel can increase website conversion rates by 29 percent, you can…
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Setup your agents and end-users for success with Chat
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Create an effortless experience for customers
Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…
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Ticket deflection: Enhance your self-service with AI
Boost customer satisfaction and enable your customer support agents to accomplish more with an effective ticket deflection strategy.
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When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
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