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14 min read
"V" in the moment of change: Q&A with diversity and inclusion expert Vernā Myers
Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…
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3 min read
Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
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3 min read
The ROI of empowered agents
Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape
Article
4 min read
Sales and support: aligning to improve customer retention
Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
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4 min read
Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
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3 min read
Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
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5 min read
Pain points of live chat and how to solve them
With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.
Article
5 min read
Mortgage Coach's fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base
Article
14 min read
How to overcome common sales objections for reps
Don’t let “no” get in the way of closing a deal. Learn how to handle common sales objections so you don’t lose a lead to something fixable.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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3 min read
6 Benchmarking best practices
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices
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2 min read
Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
Article
5 min read
Which popular sales methodology is right for you?
Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.
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3 min read
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
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3 min read
Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
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9 min read
What can you do if your boss is a psychopath?
Believe it or not, but you may have a corporate psychopath as a boss. Learn how…
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4 min read
Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and…
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2 min read
Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
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