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2 min read
Conduct an agent satisfaction survey
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
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5 min read
Which popular sales methodology is right for you?
Whether you’re a first time sales manager or an experienced pro, figuring out which sales methodology is best for your business can be tricky. Here are some tips for finding the one that will work for you.
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3 min read
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
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3 min read
Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
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9 min read
What can you do if your boss is a psychopath?
Believe it or not, but you may have a corporate psychopath as a boss. Learn how…
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4 min read
Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and…
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2 min read
Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
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6 min read
4 tips to develop your new sales territory
Here are three proven tips to help you get the lay of the land, chart your team’s path, and put down some roots.
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8 min read
How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
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4 min read
Scaling real-time communication
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
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Introduction to Zendesk Apps Marketplace
Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…
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4 min read
How Allbirds’ customer service is taking flight
Allbirds partnered with Zendesk for their customer service software when they first launched
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2 min read
Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
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14 min read
Customer service ROI: How to measure and improve it
Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
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3 min read
Transforming your customer service in 4 steps
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
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6 min read
Begging the question, beating the straw man, and other non-sequitur nonsense
If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…
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2 min read
How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
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