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3 min read

Ibotta scales training hurdles with Zendesk and Lessonly

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and…

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Conversion Tracking in Chat

With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…

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7 min read

How to make a soundtrack for your life

“Splish Splash” and the “Flying Purple People Eater.” The Beatles. Goth, goth, goth. Fugazi and Bikini…

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4 min read

Agent feedback: putting the pieces together

When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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7 min read

Reduce customer effort with great service

Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it

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4 min read

Providing a great customer experience during the holiday rush

To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help…

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6 min read

So you got an angry response to a cold outreach. Here's what to do next

Your action plan for dealing with angry cold outreach responses should include two facets: how you will (or won’t) respond to the prospect and how you’ll change outreach going forward.

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19 min read

Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.

Amy Gallo loves conflict. So much so that she believes a manager has a duty to…

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4 min read

How Zendesk customers benefit from self-service

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…

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5 min read

AI is what dreams are made of. Just ask Disney.

We talk a lot about artificial intelligence and the impact AI will have on our culture…

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7 min read

First reply time: 9 tips to deliver faster customer service

First reply time refers to how quickly an organization can respond to a customer. Learn how to measure, track, and improve this crucial metric in our guide.

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2 min read

Keep support knowledge fresh and useful

Knowledge is the product that your support team owns and builds every day

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17 min read

We’re not all meant to serve customers, but if you do… a Q&A with CX leader Jeff Toister

Jeff Toister knows CX... but he really knows culture. Here he talks about our responsibility to…

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4 min read

Sales and support: Collaborating to increase growth

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

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5 min read

Making the most of an NPS survey

What can an NPS survey tells you about your customer experience?

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3 min read

5 benefits of turning know-how into knowledge

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

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4 min read

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…

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