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3 min read

Tip of the Week: Auto-assigning Tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

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5 min read

Ethical selling: When does persuasion turn into manipulation?

You don't have to sell your soul to sell your product.

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7 min read

Don’t have kids, eat less meat, and other ways to save the world

Whose fault is it that glaciers are melting, oceans are becoming cooler and less salinated, “storms…

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3 min read

Zendesk and EU Data Protection

At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs

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16 min read

Episode 24: Tasha Eurich on self-awareness

Organizational psychologist Dr. Tasha Eurich wants you to get serious about self-awareness. No, she doesn’t want…

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5 min read

Why staffing can make or break your omnichannel strategy

A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels

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8 min read

The thrifting trend is making garage sales kinda cool again

There are only a couple things that will get my father to stand in line alongside…

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4 min read

Turn messaging hype into reality with conversation extensions

Conversation Extensions give you a powerful new toolkit to create custom interactive experiences that sit on top of the chat window and work across all messaging channels.

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4 min read

4 industry leaders on how they use the Knowledge Capture app

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app

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4 min read

SEO and customer service: The benefits of aligning efforts

Did you get here after googling a search term? Your customers find you this way, too.

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2 min read

Customer Spotlight: Kontakt.io

Founded in 2013, Kontakt.io is a leading global provider of bluetooth proximity technologies. Kontakt is dedicated…

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3 min read

What if language wasn’t a barrier for customer support?

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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3 min read

Raising the bar as a customer support leader

There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them

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4 min read

Not your grandpa’s sales pitch: 3 outdated sales techniques to put to bed

Clients of today have different expectations and needs than the ones you learned about in college. Replace your old techniques with these new and improved strategies so you can win more sales now.

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3 min read

What we're learning from Answer Bot®

At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot

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4 min read

Time to tackle your ticket backlog

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.

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6 min read

What it’s like on the front lines of support

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

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