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4 min read

Can chatbots make the insurance industry more human?

Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.

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4 min read

Agents need cross-channel communication

Here's why omnichannel support for agents and customers is a necessity

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3 min read

The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.

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5 min read

How to elevate others at work

We all know one or two people like this at work. They walk in and—shazam—the room…

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11 min read

Skills-based routing: What it is + how it works + types

Use skills-based routing to streamline ticket handling and ensure customers speak to the agent best equipped to resolve their problems.

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4 min read

Machine translation—is it good enough for customer support?

In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…

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5 min read

Would you like a boxed water with that? Retailers reenvision the customer experience

Shopping used to mean spending hours in a crowded galleria that smelled faintly of churros and…

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3 min read

A customer experience definition

Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…

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5 min read

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

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11 min read

Icebreaker alternatives for people who hate icebreakers

“Today is all about getting to know each other, building relationships, and finding out even more…

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20 call center metrics and KPIs to enhance the CX

Call center metrics can help you measure your team’s performance and boost your customer experience. Discover some of the most important below.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 min read

Unexpected and exceptional customer experiences, moment by moment

Back in 2007, FreshBooks CEO Mike McDerment wrote a post on his company’s blog musing about…

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6 min read

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

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3 min read

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

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8 min read

What to expect from Millennials as managers

By 2025, 75 percent of the workforce will be Millennials. And they won’t be filling entry-level…

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4 min read

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

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