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Top customer experience podcasts

Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.

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Don’t miss your chance to hear Former First Lady Michelle Obama speak in person

Former First Lady Michelle Obama will join us on the Zendesk Relate mainstage for a live, moderated conversation on April 16.

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Customer service quality assurance: The ultimate guide

Customer service quality assurance can help you provide a better customer experience. Learn all about the QA process in our guide.

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6 min read

5 ways WFM for agents is great, explained by a former agent

Workforce management provides several benefits to agents, including improved focus, additional resources, and valuable assistance.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Zendesk WFM: Introducing customizable business hours in Forecast

You can now show staffing forecasts based on operational hours right inside Zendesk WFM. This results in a more accurate forecast and adequate staffing.

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Monthly view and 1-minute increments in schedule in Zendesk WFM

Schedule your team to the minute, and look at your team's schedule by month for the ultimate scheduling flexibility.

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Default reports is the key to long-term agent attendance reports

See your team's attendance over time, or duplicate and customize your view with the newest addition to reports: Default Report Templates.

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6 min read

Improving employee experience to improve customer experience

Annette Franz, CCXP, founder and CEO of CX Journey Inc, explains how and why improving the Employee Experience also improves your customer experience.

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Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million

The founder shares why it pays to stop convincing prospects and instead focus on finding the ones who inherently understand and appreciate your vision.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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Building the experiences your customers actually want—with Bitly’s Brad Harris

Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.

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Zendesk + Ultimate: Setting a new standard of service with AI agents

Acquisition positions Zendesk as the most complete AI offering for CX in the market.

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The fresh approach to tracking daily attendance

You now can easily track your workforce's daily attendance with crucial indicators of punctuality and simple filtering options to get only the information you need.

The best things in life are free

Like our demos.

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Exclude outliers that may be skewing your forecast

Now, planned marketing events or unforeseen outages that boost your inbound volume don't have to skew the results of your forecast.

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8 min read

Workforce optimization: The ultimate guide for 2024

Workforce optimization makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

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Former First Lady Michelle Obama to join us at Zendesk Relate

We’re delighted to announce former First Lady Michelle Obama will be joining us on April 16.

Article
9 min read

What is AI as a service (AIaaS)? A beginner’s guide for 2024

What is AI as a service?

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Intelligent automation (IA) benefits, components, and examples

Olivia is a customer service agent at a bustling, understaffed customer service department.