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Icebreaker alternatives for people who hate icebreakers

“Today is all about getting to know each other, building relationships, and finding out even more…

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31 call center metrics and KPIs to enhance the customer experience

Call center metrics can help you measure your team’s performance and boost your customer experience.

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Unexpected and exceptional customer experiences, moment by moment

Back in 2007, FreshBooks CEO Mike McDerment wrote a post on his company’s blog musing about…

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Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

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What to expect from Millennials as managers

By 2025, 75 percent of the workforce will be Millennials. And they won’t be filling entry-level…

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Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

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International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

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Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

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5 ways a customer interaction can improve your business

Customers will call, customers will interact, and customers will even vent at you. But the truth…

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Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

The best things in life are free

Like our demos.

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Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

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Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

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Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.

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How Freshly provides seamless, time-sensitive support

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

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What is average handle time (AHT) and how do you calculate it?

Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.