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13 min read

What is a customer success manager and what do they do?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Customer retention

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

Customer expectations Customer feedback Customer retention Customer satisfaction

Article
10 min read

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

Sales productivity Sales strategy

Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Customer satisfaction

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
12 min read

How to create customer surveys: 8 tips + templates

Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.

Article
1 min read

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

Article
4 min read

One-minute meditations to help you reset

It always sounds lame when someone tells you to deal with stress by taking a few…

Only human

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

Customer retention

Article
2 min read

Here's how AI tools can help you manage your knowledge base

Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.

Knowledge management

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

How to get sales and customer service teams working together

Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.