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3 min read
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
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1 min read
Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will
Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.
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17 min read
Tackling difficult topics head on: A conversation with Amy Gallo
The author of the HBR Guide to Dealing with Conflict and a contributing editor at Harvard…
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5 min read
13 strategies for becoming a customer-driven company
Most business leaders understand that focusing on customer needs plays a key role in whether a…
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9 min read
12 help desk metrics to measure support performance
Here are 12 help desk metrics and KPIs to measure your business's ability to serve customers or employees.
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25 min read
Beyond cookie butter: the secrets behind Trader Joe’s great customer experience
Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…
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1 min read
The age of the customer: How companies transform their customer experience with Zendesk
“The customer is always right” is a phrase that Zendesk takes very seriously. What a…
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2 min read
Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center
In the global market for customer service software, Zendesk is named a leader in the 2019…
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3 min read
How Google and Apple are mapping out business messaging
Google's Business Messaging and Apple Messages for Business are the latest spots on the messaging landscape, but how will they map out their strategies?
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2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
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9 min read
Navigating the 7 stages of the vendor relationship
Our business relationships—the partnerships that help our businesses grow—can be a lot like our personal ones.…
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5 min read
Onboarding a business process outsourcer? Follow the four "Ts"
If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers
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4 min read
4 surprising findings on big companies and customer support
Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.
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Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you. Omnichannel is…
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4 min read
Volunteering your skill set can have some surprising benefits
Selfishness is underrated. Wait—hear me out! Giving, giving, giving is a surefire path to burning out.…
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4 min read
3 surprising ways to volunteer your professional skills
We see you, do-gooder. You’re a busy, talented professional, so lucky and you know it. You…
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7 min read
Jenny Dempsey teaches that your health is a unique ecosystem all your own
How many health and wellness listicles have you favorited? You know, those stories like: “5 foods…
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