Skip to main content

Article


Latest stories

Article
13 min read

What is a customer success manager and what do they do?

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

Article
10 min read

30-60-90 day sales plan for managers, reps, and sales territories

Establish credibility and confidence with a clear 30-60-90 day sales plan.

Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
12 min read

How to create customer surveys: 8 tips + templates

Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.

Article
1 min read

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

Article
4 min read

One-minute meditations to help you reset

It always sounds lame when someone tells you to deal with stress by taking a few…

Article
12 min read

How to deal with difficult customers: 13 tips + examples

Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.

Article
2 min read

Here's how AI tools can help you manage your knowledge base

Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

How to get sales and customer service teams working together

Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.

Article
7 min read

Is it time to redefine wellness in the workplace?

Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…

Article
8 min read

Should you hire for potential and attitude, or experience?

Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…

Article
23 min read

How Bark disrupted pet retail with a great customer experience...for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

Article
3 min read

What will we leave behind for the underrepresented in tech?

Women are able to vote, drive, own property, pursue almost any career they want, raise a…

Article
26 min read

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

Article
22 min read

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

Article
8 min read

10 key customer service metrics to measure

From customer satisfaction to resolution time, customer service metrics help teams measure performance. Download our free guide below.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.