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7 min read

Happiness at work depends on your perspective

Are you happy with your job? A lot of people aren’t. For several years, Gallup’s employee…

Article
7 min read

If you want customers to trust you, trust your agents to make them happy

Maybe I just caught him on a bad day, but John Tschohl, an expert on customer…

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5 fun facts about omnichannel support

Whether your support team is just ramping up or scaling operations globally, adopting an omnichannel strategy…

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6 min read

Content marketing for sales: 6 ideas to address the bottom of the funnel

Learn how to create content that turns leads into customers.

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2 min read

How to structure product support

Preparing agents and triaging tickets are especially important when it comes to structuring product support

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8 min read

5 productivity hacks anyone can do

Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…

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3 min read

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

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9 min read

Customer service in the sharing economy: a delicate balance

The sharing economy is a whole new beast. This is the economy by which people use…

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3 min read

Enhancing the agent experience with contextual workspaces

Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace

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3 min read

How to cancel your CRM

Ready to break up with your CRM, but not sure how? We've got you covered.

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26 min read

55 sales pros to follow on Twitter

Connect with some of the brightest minds in sales.

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9 min read

Stemming the loneliness epidemic one interaction at a time

As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…

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20 min read

The 42 best sales books of all time

Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.

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8 min read

The startup psychologist: It’s easy to bake your issues into your company

The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…

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2 min read

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

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20 min read

The definitive guide to sales forecasting methodologies

Understand the basics of sales forecasting and master key techniques to improve your decision-making.

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4 min read

Let the robots have those jobs—the evolving AI-agent relationship

AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

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