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26 min read
55 sales pros to follow on Twitter
Connect with some of the brightest minds in sales.
Article
9 min read
Stemming the loneliness epidemic one interaction at a time
As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…
Article
20 min read
The 42 best sales books of all time
Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.
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8 min read
The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
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2 min read
Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
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20 min read
The definitive guide to sales forecasting methodologies
Understand the basics of sales forecasting and master key techniques to improve your decision-making.
Article
4 min read
Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Article
13 min read
What is a customer success manager and what do they do?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Article
2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
Article
10 min read
30-60-90 day sales plan for managers, reps, and sales territories
Establish credibility and confidence with a clear 30-60-90 day sales plan.
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How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Article
12 min read
How to create customer surveys: 8 tips + templates
Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
Article
1 min read
What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
Article
4 min read
One-minute meditations to help you reset
It always sounds lame when someone tells you to deal with stress by taking a few…
Article
12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
Article
2 min read
Here's how AI tools can help you manage your knowledge base
Content Cues help service teams manage their knowledge base with helpful nudges and AI-driven insights.
Article
8 min read
How to get sales and customer service teams working together
Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.
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