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7 min read

4 steps for aligning sales and finance forecasts

Explore how communication and the proper sales tools can create a strong synergy between sales and finance, yielding increased visibility and accountability within your company's forecasts.

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13 min read

The evolving role of the CIO

The head of IT used to be an isolated person, speaking a language no one spoke,…

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12 min read

Lead with trust: advice from Shopify’s Marcie Murray

Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…

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3 min read

How to make your workflow flow

As your support teams grow, here are some tips on how to optimize operations at scale

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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5 min read

Want to provide great retail CX? Start with your employees

It’s a tale as old as internet time. A customer walks into a store having researched…

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3 min read

What is a support ticket?

Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?

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9 min read

Squarespace’s Jessica O’Connell on customer support as brand ambassadors

Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…

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6 min read

How to collaborate across teams to scale customer support

For enterprise companies with hundreds of employees and dozens of departments, you often need to go outside of your customer service team to answer a question

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3 min read

These consumer contradictions mean AI opportunities in CX

Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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7 min read

4 strategies for managing customer conversations

Discover four strategies to effectively manage the customer conversation and create quality relationships.

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3 min read

How to keep that personal touch as your company grows

As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?

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7 min read

Informal leadership: Be the person at work that others look up to

Recently I was talking with a friend about his work situation. He’d worked with the same…

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6 min read

Optimize your sales forecast process

Better forecasting leads to more (and more predictable) sales.

Article
10 min read

11 customer service response templates to improve workflow

Respond to customers fast by using customer service response templates. Don’t worry about sounding robotic—you can always add your own unique touch to keep your communication human and empathetic.

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6 min read

Dos and don'ts for marketing with memes

As ubiquitous as the devices we share them on, memes are here to stay—whether or not…

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19 min read

Sales motivation: 12 proven techniques to motivate your team

Sales motivation runs deeper than quotas and bonuses. Here’s how to motivate your sales team with tried-and-true strategies.

Article
4 min read

Integration anticipation

I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for

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