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3 min read
How to keep that personal touch as your company grows
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
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7 min read
Informal leadership: Be the person at work that others look up to
Recently I was talking with a friend about his work situation. He’d worked with the same…
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6 min read
Optimize your sales forecast process
Better forecasting leads to more (and more predictable) sales.
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10 min read
11 customer service response templates to improve workflow
Respond to customers fast by using customer service response templates. Don’t worry about sounding robotic—you can always add your own unique touch to keep your communication human and empathetic.
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6 min read
Dos and don'ts for marketing with memes
As ubiquitous as the devices we share them on, memes are here to stay—whether or not…
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19 min read
Sales motivation: 12 proven techniques to motivate your team
Sales motivation runs deeper than quotas and bonuses. Here’s how to motivate your sales team with tried-and-true strategies.
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4 min read
Integration anticipation
I’ve written at least 50 headlines for our monthly integrations post, you think you could do better? Let’s just move onto what you’re all here for
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4 min read
The 3 keys to silo-free, scalable self-service
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Article
8 min read
A strategy for using support data to create marketing content that works
The terms content and marketing go hand-in-hand, which is why, for many businesses, content can feel…
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4 min read
Customer service BPO: What is it + do you need it?
Customer service BPOs can help you reach your support goals. Learn what they are and how to determine if they are right for your organization.
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8 min read
Is it time for your startup to form a customer advisory board?
A customer advisory board (CAB) is a highly specific animal, with a focused, strategic reason for…
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7 min read
Overcome forecasting anxiety with a scientific sales forecasting model
Learn how to overcome forecasting anxiety by using a data-guided process: from giving your scoring strategy a tune-up to measuring across conversion points, these strategies will help you build a solid sales forecasting model.
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3 min read
3 benefits of proactive engagement
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
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7 min read
How Not to Give a F*ck—the book that dares you to pick it up
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
8 min read
How to create the perfect sales stages journey
Think of your sales-process as a road trip and your sales stages as stops along the way. Create a road map to help your reps turn deals into customers.
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3 min read
13 SFW questions to build better relationships
A few years ago, a study was released that most people remember, erroneously, as “The 36…
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4 min read
Your customers are important--and so is their data
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
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