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13 min read
Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
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Workforce scheduling: What it is and how to hone it
A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.
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Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
Article
11 min read
What is employee development, and why is it important?
What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…
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Article
1 min read
Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
Article
1 min read
What is employee well-being and why is it important?
Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
Podcast
1 min read
AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
Article
1 min read
AI-powered ticketing automation: A complete guide for 2024
Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
Article
Top 6 reasons to attend Zendesk Relate 2024
The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.
Article
1 min read
Workforce forecasting: The smart staffing strategy
Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.
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2 min read
Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients
Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.
Article
4 min read
Unlocking growth: How to get product-market fit validation without an MVP
Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.
Article
9 min read
21 ways to improve team productivity
Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.
Article
5 min read
March to the beat of new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
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