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Article
8 min read
What's the difference between a help desk and a service desk?
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
Article
7 min read
How to keep remote agents engaged—and empowered
Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…
Article
6 min read
Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations
Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
Article
11 min read
The power of women-built brand experiences
Who designs the culture we live in? It’s everybody, right? We all contribute. Except that when…
Article
3 min read
How a sales pipeline template sets sales teams up for success
The most successful sales teams are also the most organized. Get started with sales pipeline management with this free template.
Article
7 min read
Not all great customer experiences are convenient
In retail, creating a positive customer experience can mean a great many things, including offering bells…
Article
6 min read
6 pipeline reports that will help you optimize the sales funnel
Use these six main pipeline reports to gain insight into current pipeline performance and become a more successful sales team.
Article
4 min read
Knowledge management maturity: Tips for leveling up
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
Infographic
1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article
4 min read
Aligning operational metrics with your customer service goals
We identify three customer service goals that companies can measure and the operational metrics they need to do so
Article
11 min read
Sales lessons from the 9 most successful Shark Tank deals
While many people watch the popular show Shark Tank for entertainment, it actually offers valuable sales lessons on how to successfully sell your product or service.
Article
6 min read
More than just a rep—the modern customer service job
In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
11 min read
Hiring a salesperson in 10 steps: Interview best practices, questions & examples
Making the wrong hire is costly. Here's how to ensure you get the right candidate.
Article
4 min read
Why support advocates should never fear the banana
Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience
Article
8 min read
More than metrics: What VCs are looking for in a SaaS startup
Most startups are hungry for investment from venture capitalists (VCs)—for the funds, but also for their…
Article
9 min read
Build a sales management process that works in 4 steps
Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.
Article
6 min read
How does your office stack up? The new norm in workplace perks
According to the Bureau of Labor Statistics, perks like healthcare and paid days off weren’t even…
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