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14 min read

8 customer service standards to meet: A checklist

Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

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9 min read

Regulating AI—a call for transparency and ethical use

Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…

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5 min read

How we improved self-service for our customers

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

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14 min read

88 effective call center scripts: Examples + template

Leverage our call center scripts and customizable template to help agents deliver consistent and excellent customer service experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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15 min read

What is a sales pipeline? Definition, stages, and management

A healthy sales pipeline is critical to boosting sales and building strong customer relationships. Dive into the sales pipeline and how to use it effectively.

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11 min read

Everyone can get service right—here's how. A Q&A with Jeff Toister

It seems fair to say that getting customer service right—every time, for every customer—is right up…

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4 min read

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies

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4 min read

Use these maps to find great apps

A new month means new Zendesk integrations

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8 min read

Would you pay for customer service from a human?

I’ve been a Verizon customer for years. So I was shocked, a few months ago, when…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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10 min read

Why gendered language is everyone's business

It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…

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9 min read

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel doesn’t just capture new business. It’s also your key to nurturing existing…

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9 min read

Build a watertight B2B sales funnel in 5 steps

A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.

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6 min read

Loonshots: Making room for innovation as your business scales

Editor’s note: So much great business advice, so little time to read. That’s why each month…

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6 min read

11 important sales pipeline metrics to track in 2023

Want to gain more leads, keep prospects moving through the sales funnel, and close more deals? Start by tracking these sales pipeline metrics.

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8 min read

Be an #A11Y—why inclusive design is good design

Good design affects every aspect of our lives, from the tiniest interaction with our phones to…

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3 min read

Zendesk welcomes Smooch, a platform for messaging

Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.

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6 min read

How to build a sales pipeline (and why you should)

Learn how to build a sales pipeline to help you forecast better, close more deals, and fully leverage the knowledge your team has about the way your customers buy your product.

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