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9 min read
Build a watertight B2B sales funnel in 5 steps
A B2B sales funnel doesn’t just capture new business. It’s also your key to nurturing existing…
Article
9 min read
Build a watertight B2B sales funnel in 5 steps
A B2B sales funnel is key to nurturing existing customer relationships and improving the sales process. Discover 5 tips on how to create a sales funnel.
Article
6 min read
Loonshots: Making room for innovation as your business scales
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
6 min read
11 important sales pipeline metrics to track in 2023
Want to gain more leads, keep prospects moving through the sales funnel, and close more deals? Start by tracking these sales pipeline metrics.
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8 min read
Be an #A11Y—why inclusive design is good design
Good design affects every aspect of our lives, from the tiniest interaction with our phones to…
Article
3 min read
Zendesk welcomes Smooch, a platform for messaging
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
Article
6 min read
How to build a sales pipeline (and why you should)
Learn how to build a sales pipeline to help you forecast better, close more deals, and fully leverage the knowledge your team has about the way your customers buy your product.
Article
8 min read
What's the difference between a help desk and a service desk?
Don’t know the difference between a help desk vs. a service desk? While these IT tools share similarities, they have distinct approaches to solving problems. Read our comparison guide to learn how they differ.
Article
7 min read
How to keep remote agents engaged—and empowered
Back in the heady ’60s, the gap year industry sprouted as Baby Boomers considered different ways…
Article
6 min read
Unlimited support: How Vimeo's dedicated support engineer Zena Hirsch uplevels operations
Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
Article
11 min read
The power of women-built brand experiences
Who designs the culture we live in? It’s everybody, right? We all contribute. Except that when…
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3 min read
How a sales pipeline template sets sales teams up for success
The most successful sales teams are also the most organized. Get started with sales pipeline management with this free template.
Article
7 min read
Not all great customer experiences are convenient
In retail, creating a positive customer experience can mean a great many things, including offering bells…
Article
6 min read
6 pipeline reports that will help you optimize the sales funnel
Use these six main pipeline reports to gain insight into current pipeline performance and become a more successful sales team.
Article
4 min read
Knowledge management maturity: Tips for leveling up
Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.
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1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article
4 min read
Aligning operational metrics with your customer service goals
We identify three customer service goals that companies can measure and the operational metrics they need to do so
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