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25 min read

18 sales follow-up email templates to boost conversions

The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

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5 min read

How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

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5 min read

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

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4 min read

Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

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14 min read

We signed up for 15 products - here's what we learned about sales email subject lines

Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.

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2 min read

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

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4 min read

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

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4 min read

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

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1 min read

CRM Buyers Kit: Everything you need to know when buying Sales CRM

With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

Article
6 min read

The psychology of rating: It's hard, but better, to be honest

In 2014, China revealed a social credit system plan with the Chinese government, aiming to have…

Article
9 min read

10 free sales forecast templates to project future revenue

An accurate sales forecast can help ensure you hit your numbers. Learn how to forecast sales with our free sales forecast templates so you can help your team track performance, make data-driven predictions, and achieve sales goals—quickly and easily.

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11 min read

The trust economy and why it’s okay to get a bad rating

Chances are, we tell our children, or we were told when we were young, not to…

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13 min read

Call center management: Best practices and top KPIs to elevate operations

Effective call center management helps you keep customers and support agents happy. Here's how to do it right.

Article
7 min read

From shopkeeper to "customer keeper"—how retail is shifting its focus

Customers increasingly view a good experience with a brand as table stakes. And though creating positive…

Article
9 min read

How not to be an asshole when you talk to customer service

Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…

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The sales, marketing, & support alignment handbook

It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…

Article
7 min read

What Shark Tank's Talbott Teas can teach us about selling

While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.

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