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7 min read

How startup Hello Alfred is scaling its people-first technology business

When best friends Marcela Sapone and Jessica Beck left their jobs in finance and consulting in…

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3 min read

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

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4 min read

How your support team can nurture your community

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

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11 min read

As technology advances, we question what it means to be human

Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…

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7 min read

The ultimate guide to great prospecting emails

Discover actionable advice on how to make your prospecting emails more effective.

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3 min read

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

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8 min read

The best CX metric to drive your business

A meme going around pictured a Net Promoter Score survey question: How likely are you to…

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1 min read

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

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8 min read

Five ways to boost and measure sales productivity

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

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5 min read

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

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1 min read

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

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What is personalized customer service? + 10 ways to provide it

Personalization is essential to supporting top-tier CX. Uncover 10 ways to prioritize personalized customer service by leveraging customer data in our guide.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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6 min read

Can we do better work and be happier? Max Yoder thinks so.

Editor’s note: So much great business advice, so little time to read. That’s why each month…

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4 min read

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

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4 min read

'Many to many'—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

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16 min read

How to write a sales email: 6 sales email examples that work

Write, send, and refine the perfect sales email.

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8 min read

When luxury customer service is no longer a luxury, but the norm

If you own a private jet, you likely also use a scheduling and concierge service, and…

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