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Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
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Guide to email marketing
Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.
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Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
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How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
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How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
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Beyond "buy 10 get one free": What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
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How to change the way you deal with change
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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How to increase sales: 8 data-driven strategies
Every sales manager wants their team to increase sales. Follow these tips to make it happen.
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Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
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Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
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3 lessons from Betterment on building a customer-centric financial service
When Jon Stein graduated college in 2001, he knew he wanted to help people make better…
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65 common sales interview questions and answers for sales reps
Finding the perfect fit is all about asking the right sales interview questions and knowing what to look for in the answers.
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Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
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How to build an email marketing strategy
Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.
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Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
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Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
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The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.
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