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Big expectations, small businesses: What customers want in Europe
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Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
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3 lessons from Betterment on building a customer-centric financial service
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65 common sales interview questions and answers for sales reps
Finding the perfect fit is all about asking the right sales interview questions and knowing what to look for in the answers.
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Types of help desk software
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How to build an email marketing strategy
Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.
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Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
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Best practices for mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
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The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends.
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How startup Hello Alfred is scaling its people-first technology business
When best friends Marcela Sapone and Jessica Beck left their jobs in finance and consulting in…
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Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
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How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
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As technology advances, we question what it means to be human
Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…
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The ultimate guide to great prospecting emails
Discover actionable advice on how to make your prospecting emails more effective.
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Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
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The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…
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Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
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