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8 min read
Embarking on a digital transformation? Here’s how to bring your employees along
If there is one principle humans perpetually struggle with, it’s that we don’t operate in a…
Article
8 min read
Digital transformation: hard, expensive, and worth it
“I love the term digital transformation,” said Lisa Nicholas, CEO of Digital Banking Services, wryly. “It’s…
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8 min read
Sometimes it’s not what you say... but how you punctuate
Is there a punctuation mark that you overuse? Chances are good there is, whether or not…
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6 min read
People, planet, profit: Peak Design’s Green Deal
Peter Dering had to earn his eponym. His firefighter father and intrepid older brother always went…
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Meet your customers anywhere. Go omnichannel.
Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…
Article
6 min read
The paradox of channel choice
It’s good to offer all support channels, but not all the time, and not everywhere
Article
6 min read
3 questions to ask when choosing the right BPO for your brand
When a company chooses a partner, the who and how are crucial. This is particularly true…
Article
7 min read
12 types of customers + how to support them
Customer service isn’t one-size-fits-all. Understanding the different types of customers can help you optimize the customer experience and hit your business goals.
Article
4 min read
The cure for support stagnation? A new integration
We’re closing out July with some great new integrations
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4 min read
Improve omnichannel support with modern call center software
Phone support has long been the anchor of the customer contact center, evolving from the legacy…
Article
11 min read
Guide to email marketing
Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.
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4 min read
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Article
13 min read
How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article
9 min read
How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article
6 min read
Beyond "buy 10 get one free": What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
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8 min read
How to change the way you deal with change
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
11 min read
How to increase sales: 8 data-driven strategies
Every sales manager wants their team to increase sales. Follow these tips to make it happen.
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