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How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
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How the Design Institute for Health reimagines patient healthcare
When the Design Institute for Health was testing out its prototype for a new clinic for…
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Neuroscience: today’s tool for understanding customers and ourselves
What if you could have such profound insight into your customers that you literally understood their…
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Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
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Simple and sophisticated: the "mullet" imperative of seamless CX
Business is becoming even more like a mullet than we thought. Bear with me. As James…
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The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
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9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
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Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
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Writing the ultimate sales representative job description [with template]
Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best
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Where do your customers stand on sustainable packaging?
These days, every time I buy something wrapped in plastic, I am haunted by the specter…
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How to build a brand that will evolve with your business
You’ve landed on the Big Idea, or at least that’s what you and your fellow sleep-deprived…
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4 principles of the consultative sales approach
Convert more leads with these key consultative sales principles.
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Why some retailers aren't affected by the Amazon Effect
Austin-based startup Beardbrand didn’t plan to not sell on Amazon. In fact, James Wilson, a growth…
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Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
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What is relationship marketing? A guide for 2024
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
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From notifications to conversations
How India’s largest crowdfunding platform doubled donations with WhatsApp
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Messaging is open for business. Are brands ready?
We’re living in the messaging era. From chatbots and voice assistants to emojis and end-to-end encryption,…
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