Article
Latest stories
Article
6 min read
'Unlearning' as the latest must-have skill for any startup CEO
As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…
Article
6 min read
6 strategies for being happier at work
Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…
Article
4 min read
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Article
8 min read
The new sales manager’s guide to sales reporting
Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.
Article
5 min read
Messaging apps are open for business
7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging
Article
5 min read
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Article
15 min read
8 ways to effectively manage your CRM data
With just a little forethought, your sales team and company can be smart data owners. Here's a list of 8 ways you can effectively manage your customer data.
Article
Customer data management: 8 best practices for CDM success
Customer data management is the practice of ethically collecting, securely storing, and seamlessly managing customer information. Read on for eight tips for CDM success.
Article
14 min read
What makes for a repeat customer? Podcast host Mio Adilman weighs in
After two years of hosting the Webby-nominated Repeat Customer podcast, Mio Adilman has learned a thing…
Article
5 min read
Why being an accomplice is better than being an ally
There’s a four-letter word that gets a lot of love, that it’s fine to say in…
Article
7 min read
5 innovative ways brands are using bots to help customers connect
“What’s your weirdest family tradition?” That was the first message I sent to Shaun, someone I’ve…
Article
1 min read
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Article
10 min read
How the Design Institute for Health reimagines patient healthcare
When the Design Institute for Health was testing out its prototype for a new clinic for…
Article
9 min read
Neuroscience: today’s tool for understanding customers and ourselves
What if you could have such profound insight into your customers that you literally understood their…
Article
4 min read
Improving CSAT and ticket resolution with apps from the Zendesk Marketplace
Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for
Article
6 min read
Simple and sophisticated: the "mullet" imperative of seamless CX
Business is becoming even more like a mullet than we thought. Bear with me. As James…
Article
7 min read
The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.