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Article
7 min read
What is computer telephony integration (CTI)? A guide
Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.
Podcast
1 min read
Lessons from an AI success story—with XP’s Guilherme Kolberg
Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.
Article
2 min read
Workforce engagement management (WEM): An essential guide
Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.
Article
4 min read
The humanizing power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
1 min read
Quality assurance: An essential and definitional guide
Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Article
7 min read
New integrations springing to life
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
1 min read
Quality monitoring: Crucial best practices
Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.
Article
7 min read
Customer experience manager: Role, skills, salary, and more
Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.
Article
4 min read
What's new in Zendesk Workforce Management (WFM)
Check out the latest integrations and enhancements within the Zendesk platform.
Article
4 min read
Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner
Here’s how to make the most of your partnership with Zendesk.
Article
1 min read
The customer experience jackpot: How Zendesk is winning big with AI
Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.
Article
1 min read
23 employee perks to empower your team
Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.
Podcast
1 min read
Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Article
1 min read
Employee benefits: A guide for 2024
Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.
Article
1 min read
What is employee performance management? A complete guide
Learn how to improve employee retention, development, and productivity in your workplace by muscling up your employee performance management.
Article
2 min read
Workload analysis: Definition + step-by-step process
A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
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