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7 min read
Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
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6 min read
Lessons in CX from 3 thriving brands
One of the things that shocked Mio Adilman when he became host of the Repeat Customer…
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5 min read
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
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5 min read
In a digital world, let customer trust be a differentiator
People have historically put their faith and assets in large institutions because there weren’t many other…
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4 min read
Here's what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
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8 min read
Putting the sensory into the customer experience
A few years ago, a study was published that showed that walking barefoot on the Earth,…
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5 min read
How moderators can make your community a better place
As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.
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4 min read
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
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6 min read
How service recovery programs can build customer loyalty
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
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13 min read
What is customer empathy? Tips and importance
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
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3 min read
Time to team up: Zendesk’s new partner program
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
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15 min read
13 tips for a perfect sales presentation
Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…
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9 min read
Personalization’s deep data foundations
Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…
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5 min read
To excel at customer intimacy, you will need data
Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…
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4 min read
What's the difference between real-time analytics and historical analytics?
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
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6 min read
'Unlearning' as the latest must-have skill for any startup CEO
As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…
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6 min read
6 strategies for being happier at work
Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…
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