Article
Latest stories
Article
6 min read
4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
Article
3 min read
Mastering sales force automation and customer service software integration
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
Article
6 min read
CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
Article
2 min read
Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…
Article
9 min read
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
Article
9 min read
Pamela Pavliscak on the danger and promise of emotional technology
Silicon Valley is trying to crack the code on emotion. The tech world knows that research…
Article
3 min read
Zendesk legal terms update 2019
We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…
Article
16 min read
Sales cycles: 7 stages + best practices
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
Article
4 min read
How support data influences customer experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
Nadine Champion on truth, fear, and learning to take a punch
When Nadine Champion speaks, she shows audiences a picture of herself from back then: a ripped…
Article
6 min read
Marketing for real (and retail) holidays: Should you do it? How? Also, when?
Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done
Article
6 min read
Updated Notice Regarding 2016 Security Incident
Hi everyone, We recently completed our review into the security incident we announced in October, and…
Article
7 min read
Executive voice: what it is, why you need it, and how to cultivate your own
The CEO of a struggling financial services company speaks confidently and reassuringly to her thousands of…
Article
9 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
11 min read
Bespoke is coming to a product or service near you
A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…
Article
11 min read
7 innovative ways technology is transforming the patient experience
I recently came back from vacation with an insect bite the size and feel of a…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.