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6 min read

4 ways to bring transparency to the customer experience

When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…

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3 min read

Mastering sales force automation and customer service software integration

Companies that are looking for integrated solutions for managing their customer’s experience often look to products…

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6 min read

CXM best practices for every business

Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…

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2 min read

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer

ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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9 min read

The future employee experience is personalized

I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…

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9 min read

Pamela Pavliscak on the danger and promise of emotional technology

Silicon Valley is trying to crack the code on emotion. The tech world knows that research…

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3 min read

Zendesk legal terms update 2019

We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…

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16 min read

Sales cycles: 7 stages + best practices

When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.

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4 min read

How support data influences customer experience

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 min read

New apps to be thankful for

We're closing out November with some great new apps

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8 min read

Nadine Champion on truth, fear, and learning to take a punch

When Nadine Champion speaks, she shows audiences a picture of herself from back then: a ripped…

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6 min read

Marketing for real (and retail) holidays: Should you do it? How? Also, when?

Should your business get in on multi-billion-dollar holidays like this Black Friday? It’s worth considering—see how (and why) it's done

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6 min read

Updated Notice Regarding 2016 Security Incident

Hi everyone, We recently completed our review into the security incident we announced in October, and…

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7 min read

Executive voice: what it is, why you need it, and how to cultivate your own

The CEO of a struggling financial services company speaks confidently and reassuringly to her thousands of…

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9 min read

Top 22 benefits of chatbots for businesses and customers

Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.

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11 min read

Bespoke is coming to a product or service near you

A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…

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11 min read

7 innovative ways technology is transforming the patient experience

I recently came back from vacation with an insect bite the size and feel of a…

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