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8 min read

Digital transformation can be a rough employee experience—but it doesn’t have to be

Our brains are designed to create and foster habits. Brains burn a lot of calories, and…

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5 min read

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

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9 min read

How to use sales psychology to increase lead conversion rates

To increase your lead conversion rate, you need to understand how consumer biases play out in…

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8 min read

Putting brand values behind brand politics

You would think a taco truck could stay out of the swirling storm of outrage and…

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8 min read

Why corporate sustainability is a mainstay in 2020 and beyond

Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…

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9 min read

Making public service customer service

Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…

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3 min read

The gift of apps

This year, the holiday season reminded us we have a healthy appetite, not just for food,…

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9 min read

8 cognitive biases that affect how you manage your team

Managers are expected to make split-second decisions, day in and day out, tracking who is working…

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1 min read

The Zendesk Customer Experience Trends Report 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

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6 min read

This season, replace your FOMO with JOMO

Editor’s note: So much great business advice, so little time to read. That’s why each month…

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2 min read

Synchronized service: Citizen and Bulova merge with CX in mind

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

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6 min read

8 more funny customer service scenes in film and TV

While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…

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2 min read

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

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5 min read

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

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10 min read

Why 2020 is the year for flexible workplaces

The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…

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15 min read

90 inspirational customer service quotes to motivate teams

Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.

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6 min read

Maslow's hierarchy of needs for help center customization

To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices

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