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The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
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6 min read
This season, replace your FOMO with JOMO
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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2 min read
Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
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6 min read
8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
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2 min read
Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
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5 min read
Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
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10 min read
Why 2020 is the year for flexible workplaces
The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…
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17 min read
101 customer service quotes to keep your team motivated at work
Customer support isn’t always easy, but some good customer service quotes can keep your team going on tough days.
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6 min read
Maslow's hierarchy of needs for help center customization
To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices
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6 min read
4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
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3 min read
Mastering sales force automation and customer service software integration
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
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6 min read
CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
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2 min read
Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…
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9 min read
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
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9 min read
Pamela Pavliscak on the danger and promise of emotional technology
Silicon Valley is trying to crack the code on emotion. The tech world knows that research…
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3 min read
Zendesk legal terms update 2019
We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…
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16 min read
The sales cycle: what is it and what are the 7 main stages?
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
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