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Total revenue formula (+ 4 metrics every sales rep should know)
Use five key formulas to help you evaluate your company’s finances.
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Make more sales faster with lead scoring
With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…
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How 5 top brands use customer feedback to drive agent performance
There is a human behind every contact center interaction, and it’s the human element that makes…
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Say hello to 2020 with new integrations
We've got a great roundup of new integrations to ring in the new year. Read all about them
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How to overcome common sales-related customer service challenges
Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them
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6 productivity tips for customer support agents
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
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By 2035, analysts expect a primarily digital society
“Digital is changing our entire social contract, the implicit understanding of what our society is based…
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Lessons from Reddit: 5 ways businesses can support digital altruism
When it comes to trending stories involving the internet, news about leaked emails, debates about online…
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4 factors hindering your close rate
We’ll talk about the four most common factors that hinder close rates and how to eliminate…
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Welcome Sell apps to the Zendesk marketplace
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
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The case for a fragrance-free workplace
It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…
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Deep learning vs. machine learning
Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.
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The power of lead value in sales forecasting
Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue.
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What is the best sales tracker? (Hint, it’s not Excel.)
It's time to stop formatting endless spreadsheets and invest in a tool that does the work…
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5 trends from retail’s 2020 Big Show
In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…
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How to leverage the exponential smoothing formula for forecasting
In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
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11 ways to deliver good customer service
Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.
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