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9 min read

Total revenue formula (+ 4 metrics every sales rep should know)

Use five key formulas to help you evaluate your company’s finances.

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6 min read

Make more sales faster with lead scoring

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…

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6 min read

How 5 top brands use customer feedback to drive agent performance

There is a human behind every contact center interaction, and it’s the human element that makes…

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6 min read

Say hello to 2020 with new integrations

We've got a great roundup of new integrations to ring in the new year. Read all about them

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6 min read

How to overcome common sales-related customer service challenges

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them

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10 min read

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

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11 min read

By 2035, analysts expect a primarily digital society

“Digital is changing our entire social contract, the implicit understanding of what our society is based…

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12 min read

Lessons from Reddit: 5 ways businesses can support digital altruism

When it comes to trending stories involving the internet, news about leaked emails, debates about online…

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7 min read

4 factors hindering your close rate

We’ll talk about the four most common factors that hinder close rates and how to eliminate…

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6 min read

Welcome Sell apps to the Zendesk marketplace

With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales

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6 min read

The case for a fragrance-free workplace

It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…

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11 min read

Deep learning vs. machine learning

Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.

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Read the Zendesk Customer Experience Trends Report.

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5 min read

The power of lead value in sales forecasting

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue.

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9 min read

What is the best sales tracker? (Hint, it’s not Excel.)

It's time to stop formatting endless spreadsheets and invest in a tool that does the work…

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7 min read

5 trends from retail’s 2020 Big Show

In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…

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7 min read

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

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19 min read

11 ways to deliver good customer service

Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.

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