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7 min read
4 factors hindering your close rate
We’ll talk about the four most common factors that hinder close rates and how to eliminate…
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6 min read
Welcome Sell apps to the Zendesk marketplace
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
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6 min read
The case for a fragrance-free workplace
It’s Monday morning, and you step into the elevator, feeling good as hell, looking your best.…
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11 min read
Deep learning vs. machine learning
Uncover the inner workings of machine learning and deep learning to understand how they impact the tools and software you use every day.
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5 min read
The power of lead value in sales forecasting
Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue.
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9 min read
What is the best sales tracker? (Hint, it’s not Excel.)
It's time to stop formatting endless spreadsheets and invest in a tool that does the work…
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7 min read
5 trends from retail’s 2020 Big Show
In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…
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7 min read
How to leverage the exponential smoothing formula for forecasting
In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting
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19 min read
11 ways to deliver good customer service: Principles + tips
Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.
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8 min read
Digital transformation can be a rough employee experience—but it doesn’t have to be
Our brains are designed to create and foster habits. Brains burn a lot of calories, and…
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5 min read
3 best practices to cultivate loyalty in customer service
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
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9 min read
How to use sales psychology to increase lead conversion rates
To increase your lead conversion rate, you need to understand how consumer biases play out in…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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8 min read
Putting brand values behind brand politics
You would think a taco truck could stay out of the swirling storm of outrage and…
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8 min read
Why corporate sustainability is a mainstay in 2020 and beyond
Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…
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9 min read
Making public service customer service
Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…
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3 min read
The gift of apps
This year, the holiday season reminded us we have a healthy appetite, not just for food,…
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9 min read
8 cognitive biases that affect how you manage your team
Managers are expected to make split-second decisions, day in and day out, tracking who is working…
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