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11 min read

How to create a CRM strategy and why you need one in 2024

With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience

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5 min read

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

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5 min read

Fullscript’s best practices for scaling support operations

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

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9 min read

Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

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Customer service training: The complete guide

Prepare your team to deliver great customer experiences with this customer service training guide—and download our template.

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6 min read

On the ground in Miami with our customer community

It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…

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15 min read

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

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3 min read

Startup Central: How customers can be your way into YC

Lessons from a YC partner on how customers can help you stand out.

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13 min read

Customer loyalty: A guide to types and strategies

Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.

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7 min read

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

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4 min read

Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

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17 min read

34 customer service email templates + best practices

Use these customer service email templates to provide faster and more consistent responses to customers.

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7 min read

4 things you can do to practice empathy at work

Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…

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17 min read

What is a sales CRM, and how does it help businesses grow?

A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.

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10 min read

Email support software 101: A beginner’s guide

Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.

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12 min read

What is customer acquisition? 9 strategies to acquire customers

Customer acquisition combines the power of sales, marketing, and more to get new customers on board

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4 min read

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

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