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13 min read
Customer loyalty: A guide to types and strategies
Customer loyalty is when customers reward a company with repeat business over time. Our guide covers definitions, types, and strategies to help you learn how to build a loyal following.
Article
7 min read
How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
Article
4 min read
Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
Article
17 min read
34 customer service email templates + best practices
Use these customer service email templates to provide faster and more consistent responses to customers.
Article
7 min read
4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…
Article
17 min read
What is a sales CRM, and how does it help businesses grow?
A sales CRM allows sales reps to seamlessly and easily deliver value to prospects at every stage of the sales process.
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10 min read
Email support software 101: A beginner’s guide
Email support software can help reduce response times and streamline customer service. Here’s how to choose the right one for your business.
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12 min read
What is customer acquisition? 9 strategies to acquire customers
Customer acquisition combines the power of sales, marketing, and more to get new customers on board
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4 min read
Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
Article
6 min read
How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
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6 min read
Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…
Article
4 min read
3 reasons why time tracking software saves more than time
Some executives may overlook implementing time tracking software in their companies. They may want to avoid…
Article
7 min read
The incomparable value of community moderators
Central to any digital or online community is its community of moderators. Whether a moderator’s role…
Article
4 min read
Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
Article
6 min read
7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
Article
5 min read
Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
Article
5 min read
How an automation-first strategy delivers better human support
The rumors of a war between live support and automation have been greatly exaggerated. There’s a…
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