Skip to main content

Article


Latest stories

Article
9 min read

What is a customer portal? A complete guide

A customer portal is a hub where customers can self-serve and manage their support requests. Discover how it benefits your customers and business.

Article
7 min read

Could an ancient practice return humanity to the workplace?

In times of social distancing, we’re reminded of the value of community that we may often…

Article
6 min read

Vend's Talei Wood: On rising up and bringing others along with her

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Article

The State of Digital Transformation In Financial Services, 2020

According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…

Article
5 min read

Transitioning to a remote workforce

We've assembled some of our own best practices to working virtually. The goal: to ensure your…

Article

Collect them all—team stickers

Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…

Article
8 min read

Benchmark Snapshot: Tracking the impacts of COVID-19 on CX

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Article
7 min read

How retail is changing, from the women leading the charge

Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…

Article
12 min read

Sales pipeline management 101: What it is and best practices

Learn how a CRM can help streamline your sales pipeline management process.

Article
6 min read

What is automated customer service? A guide to success

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

Article
4 min read

How to boost your sales success rate with live chat

Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates, and identify upsell opportunities

Article

Customer retention: Metrics, strategies, and examples

Discover tried-and-true customer retention strategies to keep customers coming back.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

Taking big swings is in leader Sangeetha Rai’s DNA

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Article
5 min read

The intelligent contact center of the future

While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses

Article
5 min read

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

Article
5 min read

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

Article
16 min read

Flying without a map: Nicole France on charting her course as an analyst

As we did last year, we’re extending International Women’s Day throughout the month of March to…

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.